I think I shared the same feedback last time I completed the annual CoMoUK survey, but if it is a survey about car clubs, then it really needs to take into account the experiences of owners as well as drivers.
I did answer the questions as a user not just of Hiyacar but also as a driver of one of the competitors as there are times when I need access to vas or a car when mine is otherwise in use (e.g. on a longer rental).
It doesn’t take into account the experience and motivation of those who put their cars in the schemes, and therefore are also likely to be users of the same or other services, but in slightly different circumstances.
I wonder whether you can share that feedback with them @Eleonore_Kuentz ?
Oh, and while we’re on the subject
I saw a notification from the app about something to do with a survey, but like most people, the notifications on my phone are only shown in part, you either tap on the small drop-down arrow to try to expand the notification to read more, or you tap generally as this will take you to the relevant app / page / message
which is what most people will do and I did too …
except your notification didn’t lead anywhere - it just opened the app but there was no page with a message with the details and the link. And since I had tapped on the notification, that too was now gone.
I happened to open the website and get another pop-up instead, so read what it was about and responded … but I would guess most users will not, so I don’t know how many will take up the opportunity to respond
Hiya Robert!
Thanks for sharing this with us - I’ve passed it on to Alexandra, our Product Manager.
As for your feedback on the survey, I’ve also forwarded it to CoMoUK directly!
Cheers
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